Case Manager

About AMI

AMI Expeditionary Healthcare provides tailored healthcare solutions to government agencies, the private sector, international aid organizations, and humanitarian concerns in remote and challenging environments. Since our inception, we have delivered over 5,000 medical personnel and countless healthcare solutions to over 70 clinical and hospital settings on four continents. AMI is a fast-growing company providing COVID-19 response to domestic and remote areas. We seek dedicated health care professionals to support our commitment to saving lives.

Job Description

AMI is hiring to support a project-focused Call Center consisting of a team. The Case Manager and Administrative Assistants will monitor a 24/7 call center for inquiries, consultations, and follow-up calls from Long-Term Care Facilities and redirect questions to appropriate resources. The call center staff are essential team members helping triage calls from long-term care facilities needing COVID-19 outbreak response support or as the first point of contact for enrollment in capacity-building efforts. The call center staff are AMI ambassadors with exceptional customer service skills, impeccable attention to detail, and self-motivated team members who communicate across all team members to facilitate attentive service to our client.

Responsibilities

· Responsible for assisting families and the Long-Term Care Facilities, Skilled Nursing Facilities, and other long-term care settings and staff members with healthcare questions and concerns.

· Provides leadership in directing call center inquiries to appropriate clinical or administrative pathways.

· As a COVID-19 Call Center Team member, you will deliver services following client State Public Health directives. Work will involve inquiries from LTCF/SNFs with confirmed or suspected COVID-19.

· Provide specialized guidance and advice on COVID-19 case and contact management for individual cases and outbreak management for exposure sites.

· Gather and analyze information on outbreaks in settings. Identify needs to resolve outbreaks, supply information, and arrange support to sites to resolve outbreaks.

· Virtually investigate reports of a suspect or confirmed cases of COVID-19.

· Research client state health department guidance documents and relevant policies and procedures to inform practice and disseminate this information to staff.

· Coordinate services across community assets.

· Provide information to clients about general information about COVID-19 and public health interventions in the control and prevention of COVID-19, including disease information, self-isolation, self-monitoring, when/how to seek medical attention, and release from self-isolation.

· Disseminate knowledge of infection control practices and outbreak control measures as necessary.

· Prepare detailed documentation on the case, contact, and outbreak management for exposure sites.

· Work collaboratively with other health unit colleagues, health professionals, and agencies (e.g., physicians, local hospitals, long-term care facilities, community health agencies, workplaces) Utilizes critical thinking techniques to solve problems in a fast-paced environment.

Qualifications:

· BSW degree from a CSWE accredited school required/MSW preferred

· Current licensure as LSW required /LCSW preferred in one or more states in the contiguous United States

· Minimum 5 years of experience in direct or clinical social work or case management in Long Term Care, Skilled Nursing Facilities or Group Home

· The ideal candidate has a mixture of 3 years of experience in community interaction and 3 years of experience in a clinical or community setting.

· Experience in public health or community health preferred

· Experience in emergency or outbreak management an asset/ COVID-19 experience preferred

· Experience in completing health assessments is preferred

· Ability to engage the public and develop/support good relations with local government, community, health industry, and contracted agencies

· A demonstrated familiarity with industry regulations, policies, and procedures (CMS, AHRQ, OSHA, HIPAA, JCAHO)

· Ability to establish and maintain collaborative working relationships

· Analytical, problem-solving, and conflict management skills

· Practical organizational and time management skills

· Ability to work with minimal supervision

· Possess a comprehensive understanding of healthcare information and electronic medical records systems

· Understanding current Pennsylvania State and CDC (Centers for Disease Control) and CDC guidelines, regulations, requirements, and best practices on COVID-19

· Excellent communication and time management skills with the ability to speak publicly (if necessary), communicate needs, and meet deadlines in a changing and flexible schedule

· Highly proficient computer skills, including familiarity with Word, Excel, PDFs, video conferencing (Zoom, Teams), and Outlook.

· Demonstrate written and verbal skills to convey clinical information in terms understood by all

· This role's duties and responsibilities are subject to change based on emergency response and client directives

· Must be able to stand or sit for extended periods.

· Must be U.S.-based.

The job duties are flexible and subject to change dependent upon operational needs.

AMI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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