Bilingual Customer Service

Duties and Responsibilities     

·                  Solicits for new business via telephone, networking, and other lead sources.  

·                  Close sales and achieve quotas.    

·                  Assist in the forecasting process.   

·                  Source new sales opportunities through inbound lead follow-up and outbound cold-calls and emails.  

·                  This position will also maintain strong working business relationships with customers and will work closely with the Outside Sales Team.  

·                  Develop and manage executive customer relationships and work within multiple levels of the organization to articulate and convey the business value of the products and services.  

·                  Research existing and new accounts, identify key players

·                  Maintain and expand database of prospects within your assigned territory  

·                  Route qualified opportunities to the appropriate sales executive for further development and closure.  

·                  Performs order entry and order processing functions in M2M software.  

·                  Assist with outside sales and set up onsite sales calls.  

General Duties:     

·                  Execute role within established processes.  

·                  Provides additional territory coverage when needed.  

·                  Maintain a working knowledge of all products and services.  

·                  Operates with highly integrity, maintaining positive relations with co-workers and customers.  

·                  Performs a variety of general office duties including typing, data entry, duplicating materials, filing, telephone answering, and other tasks as required.     

·                  Other duties as assigned.     

Qualifications     

·                  Minimum of high school diploma or equivalent is required.  

·                  At least one year phone/sales experience.  

·                  Must possess desire to make phone calls to prospects and customers  

·                  Excellent communication, negotiation and closing skills.  

·                  Experience in capital equipment and aftermarket parts sales is a plus.  

·                  Ability to convey value and benefits to our clients.  

·                  Able to build rapport with our clients.  

·                  Thrive in an independent work environment.  

·                  Must be a motivated, passionate individual.  

·                  Excellent phone and communication skills.  

·                  Computer literate:  spreadsheets, database, flowcharting, and word processing is required.  

·                  Ability to use standard office equipment such as calculator, fax, copier, etc. is preferred.