Customer Service Representative

PendoTECH is looking for an enthusiastic and motivated individual to join our Customer Service team! PendoTECH is a rapidly growing business serving the biopharmaceutical industry, supplying laboratory scale process control sensors, monitors, systems and software to a network of global industry leading customers.

Primary Job Function:

This position is primarily responsible for handling the administrative aspects of the customer service function for the company. Key activities will include acting as a liaison between customers and the company as well as assisting with complaints, orders, errors, account questions, cancelations, and other queries.

This is a non-exempt position.

Essential Duties & Responsibilities:

• Handles order entry and the processing of sales orders using the QuickBooks Enterprise system
• Coordinates with Production to align customer required dates with the production schedule
• Cross references the existing inventory with those at contract manufacturer to ensure that the inventory is correct to fill orders efficiently
• Provides information to customers and offers customers other assistance as needed
• Reaches out to customers and verifies account information when needed
• Greets customers warmly and ascertains problem or reason for calling
• Takes pertinent customer information for account setup
• Works with customer service manager to ensure proper customer service is being delivered
• Completes forms on overall customer satisfaction system
• Performs other related duties as necessary or assigned

Minimum Qualifications & Skills:

• Associate degree required; Bachelor’s degree preferred
• 2+ years of proven Customer Service experience or experience as a Client Service Representative
• Working knowledge of Microsoft Word, Outlook, Excel
• Prior work experience using QuickBooks or similar ERP system
• Ability to work independently and be a self-starter when needed
• Ability to work successfully as part of a team
• Ability to multitask and set priorities
• Excellent communications skills both verbal and written and the ability to work well with customers
• High degree of integrity and discretion
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English

​Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands or arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Compensation:

PendoTECH offers competitive salary and benefits commensurate with experience.

PendoTECH is an equal opportunity employer that is committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity/gender expression, sexual orientation, genetic information, marital status, pregnancy, age, national origin, veteran status, disability or any other characteristic protected by federal, state, or local law.