Remote Call Center/Customer Service Representative

Contemporary Staffing is currently hiring REMOTE Call Center/Customer Service Representatives!

I have attached the job description below for your review.

Job Title: Customer Success Agent
Location: Fully REMOTE but needs to be within 60 miles of Jacksonville, FL - could eventually return onsite once restrictions are lifted
Pay: $16.50/hr
Job Type/Duration: Direct-Hire/Permanent
Hours: Must be flexible to work an 8 hour shift between 8 am - 8 pm EST
- Required to work 1 rotating Saturday/month

Responsibilities of the Customer Success Agent Include:

• Answering inbound and makes outbound calls and work calls and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
• Assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
• Maintaining confidentiality of customer’s nonpublic information
• Providing information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently
• Building customer relationships by actively listening and resolving complaints quickly, efficiently and accurately
• Providing written and verbal responses to customer inquiries as needed

Requirements of the Customer Success Agent Include:

• At least 1-2 years of call center experience
• HS Diploma or GED required, College Degree preferred
• Previous mortgage call center experience a plus
• Computer proficiency
• Strong written and verbal communication skills
• Must be located within 60 miles of either the Marlton, NJ- Fishers, IN- OR Jacksonville, FL

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!