Service Desk Tech Lead

Stanford Federal Credit Union

Palo Alto, CA

Expired: April 24, 2023 Applications are no longer accepted.

Full-Time

Service Desk Tech Lead Opportunity at Stanford Federal Credit Union!

We're on a mission to improve financial lives! If you're a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we're non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley-and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach-86,000 members in 90 countries and growing! Come grow with us and see what it's like to work for a Bay Area Top Workplace. As our CEO says, "we work hard, and we play hard", and we need your help to improve even more financial lives!

Who YOU are:

A technical team leader
Ability to thrive in a fast-paced environment and prioritize competing priorities, projects, and team members
Extremely deadline oriented
Strong verbal/written skills and the ability to effectively interface with internal business clients, operations teams, technical engineering teams, internal audit, regulators, senior management, and board members.

What YOU'LL do:

Will lead the daily activities of the Level I and II technical support staff. Assigns, monitors, and evaluates all repair and maintenance work done by the technical support staff to ensure the reliability of performance.
Works with the Director of Enterprise Applications & Service Desk in the development and implementation of all technical aspects of the local technology plan.
Participate in Service Desk team projects
Resolve issues that may arise and anticipate the member's needs and make the appropriate recommendations to help members avoid future issues.
Provide technical assistance to staff through ServiceNow tickets submitted by email, instant message, phone or walk ups.
Provide support for desktop, laptops, and company mobile devices and track all equipment.
Identify and suggest possible process improvements and as well as maintain department procedures.
Develop knowledge base and documentation for employee and Service Desk team to follow.
Assist infrastructure team in group policy management, exchange mailbox\
esource management, Active Directory management, and work on automating routine functions.
Create and maintain computer images for different departments in the organization.
Must update the images quarterly and manage the hardware lifecycle of all hardware (Desktops, Laptops, Mobile Devices, Printers, TCD\ CR, ETC...)
Identify and research new technology to improve service delivery for the Service Desk team.
Ensure that overall data quality is as optimized as possible, and that any data quality gap is brought to the attention of the Director of Service Delivery & Enterprise Applications.
Ensure the culture and morale of your team is positive, open, and honest.

Some of our benefits for YOU:

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Up to $500 per year in health/fitness benefits
Employee recognition program with cash incentives
Commute benefits up to $900 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 10 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.