WFH REMOTE CUSTOMER SERVICE ASSISTANT/REP.
builtelement
Baton Rouge, LA
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
Job Description
Customer Service Assistant duties and responsibilities
The duties a Customer Service Assistant performs vary depending on their position and work environment. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department. In contrast, someone who works on a shop floor will be more focused on providing customers with information and selling a company’s products. In general, their day-to-day activities include:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
Address
builtelement
Baton Rouge, LA
USA
Industry
Business
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