Desktop Level III

V-Soft Consulting

Madison, WI

Expired: over a month ago Applications are no longer accepted.

Contractor

Job Description

Position Title: Desktop Level III

V-Soft Consulting has a client is looking for a Desktop Level III to be part of the team in Madison, WI.

What we are looking for:

Coordinates activities on ETF user experience, analyzes opportunities to improve performance of services, and provides ongoing service improvement activities within the ITSC Service Desk.
Coordinates expert level support operations around the use of technology to the ETF Service Desk.
Coordinates end-user technology integration activities (training/use of technology development) to increase ETF technology maturity.
Participate as needed on ETF enterprise projects and special projects assigned by ITSC Service Lead or ITSC Supervisor.
Phone based technical support
Respond to customer requests (verbally and in writing)
Standardized process and procedures development
Experience with Microsoft Intune, AutoPilot, SharePoint, Windows 10
Experience with ITIL V3 framework and process
Demonstrate excellent written and verbal communication skills, and organizational and time managemen
Experience in business analysis to gather technical and functional requirements.
Experience troubleshooting technology support issues
ITSM Tools

Company Description

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations across the US and in India. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done. V-Soft has a large quantity of expertise in-house complimented by on-demand talent via our IT staffing division.

Why Work Here?