Front Office Manager

Responsibilities:

·         Hiring, training, and discipline of CSR’s at any level in conjunction with Human Resources

·         Performance Reviews of employees under role

·         Scheduling staff for optimum reception coverage, based on DR’s needs and patient load while minimizing overtime

·         Review of time-cards and providing information for payroll

·         Supervisor of accurate transmission of medical records and reports to referring DR’s and clients

·         Oversees accurate input of all patient information and client information

·         Serves as primary interface with clients and referring vet regarding concerns of invoices and information contained in them

·         Responsible for monitoring cleanliness and organization of lobby and reception areas, including representation of CSR’s.

·         Ability to protect confidential information including financial, hospital, client, and patient information

·         Ability to work in coordination with other supervisors to ensure smooth administration of the hospital

·         Oversees training and cross training inter-departmentally

·         Works directly with referring vets to facilitate transfers or referrals for specialty care

·         Continuing education support and promotion

·         Actively involved in Ezyvet updates and optimization projects

Knowledge and Skill Requirement:

·         Effectively  communicate with co-workers, supervisors, clients and the public in a professional manner

·         Ability to professionally and effectively handle phone conversations

·         Able to work with difficult and emotional clients or situations

·         Able to Read, write, and speak English language

·         Implement RVet Link or other technologies

Physical Requirements:

• Working conditions are normal for a veterinary hospital
• The noise level is moderate to high and includes business machines, medical equipment and patient barking/howling
• Work involves frequent lifting of patients and inventory up to 40 pounds
• Work involves frequent squatting, bending, pushing and pulling
• Equipment operation may require the use of personal protective equipment (PPE) to include but not limited to nitrile gloves.