ATM Support Representative

Team members in this role will:
• Actively own and resolve ATM incidents that are reported to us via phone or web, working closely with ATM vendors and other internal or external partners
• Provide excellent customer service
• Ensure incident documentation is well-written and easily understood and actionable by vendors and partners
• Ability to develop extensive knowledge of ATM processes and technology
• Learn quickly and utilize a number of supporting systems; effectively multi-task.
• Operates within standard operating procedures and guidelines

Manages ATM incidents to ensure timely resolution and appropriately document comments and escalation. Common tasks include:
• Researching ATM issue and connectivity problems
• Assists clients/vendors with new installs/swaps
• Process Gasper adds, changes and deletes
• Other misc tasks and functions

Qualifications
• Proficient verbal and written communication skills
• 1+ year help desk or call center skills
• Analytical and problem solving skills
• Ability to follow guidelines and procedures
• Strong customer service skills
• Ability to adopt and implement changes quickly
• Attention to detail
• Negotiating skills to facilitate resolving issues
• Understanding of when to escalate for timely issue resolution
• Courageous with making decisions for customer satisfaction
• Problem solving skills