Senior Business Analyst (PE)

Job Title: Senior Business Analyst (PE)

Location: South SFO, CA

The Position:

The Sr. IT Business Systems Analyst (IT BSA) will be responsible for working closely with our partners across Commerical Sales Organization and Managed Care & Customer Operations (MCCO) and within IT to understand and help shape the strategic drivers and tactical needs to successfully deliver an experience that is intuitive, scalable, and stable.

• The IT Business Systems Analyst will be supporting projects in the Patient Engagement Network
• Facilitate workshops - story-boarding workshops, translate story-boarding artifacts into an electronic format and provide input in design sessions

• Clearly communicate - keeping IT and business partners apprised of developments and requirements, key metrics
• Analyze and document current and future business process models
• Analyze and document requirements (scope), business rules (use cases)
• Analyze and document data requirements (from a business needs perspective)
• Plan and manage user acceptance test (UAT), create UAT scripts and facilitate UAT; report out on UAT progress and outcomes
• Mentor the teams on UX best practices and oversee the creation of delightful prototypes & dashboards
• Perform knowledge transfer to training and communication teams
• Support user deployment activities as needed
• Lead business stakeholders and other business systems analysts thru the business analysis lifecycle
• Work closely with Project Manager, Technical Lead, Developers, Software Quality Assurance Lead to accomplish a successful project delivery, focused on Minimum Viable Product (MVP)
• Other Duties As Assigned:
• The IT BSA will establish themselves as a "thought partner" with internal customers
• Conducting 1:1 or group interviews, facilitating workshops
• Facilitating and supporting system and user acceptance testing
• Support business partner on the development of Organizational Change Management (OCM) deliverables
• Participating in roadmap discussions and vendor assessments
• Keeping management apprised of developments through clear and timely communication
• Overseeing and mentoring less senior resources on solution or project teams
• Overseeing consultant resources as applicable

Education:

• Bachelors degree or equivalent experience in business administration, systems design, or equivalent field
• Post-graduate work in a related field preferred

Qualifications:

• 8+ experience analyzing business requirements and support information systems projects
• 4+ experience in SFDC - especially around Service Cloud, Community Cloud
• Demonstrated excellence in analysis, documentation, facilitation and presentation skills
• Strong skills in critical thinking and analysis, small and large group facilitation skills
• Pharma, Life sciences industry, pharma sales data, and commercial business and process (e.g. incentive compensation) knowledge preferred

• Project planning experience beneficial
• Proven leadership abilities and emotional intelligence
• Demonstrated success handling initiatives of high complexity and risk
• Experience with Agile methodology